AI Email Assistant for Customer Support Teams
Respond faster and more consistently without burning out your team. Emil helps draft support responses, create KB articles, handle tricky escalations, and analyze ticket trends — all from your inbox.
White-glove AI executive assistant. Custom-built for your workflow.
How Customer Support Teams Use Emil
Response Drafting
Forward a customer complaint or question and Emil drafts an empathetic, on-brand response that addresses the issue, provides a solution, and sets expectations.
Knowledge Base Articles
Describe a common issue and Emil writes a structured KB article with steps, screenshots guidance, troubleshooting tips, and related resources.
Escalation Handling
Forward an angry customer email and Emil drafts a de-escalation response that acknowledges frustration, takes ownership, and proposes concrete next steps.
Ticket Analysis
Attach ticket export data and Emil identifies trending issues, categorizes by type, calculates resolution times, and spots patterns needing attention.
Macro & Template Creation
Describe common scenarios and Emil creates reusable response templates with merge fields that sound personal, not robotic.
Internal Documentation
Emil drafts troubleshooting guides, process documents, and training materials that help new support agents ramp up faster.
“Our CSAT went up 12 points after we started using Emil to draft initial responses. The replies are more thorough and empathetic than what we were sending before.”
— Head of Customer Success
How It Works
Send an Email
Email emil@heyemil.com with your question, task, or file attachment.
Emil Gets to Work
Emil reads your email, searches the web, analyzes files, and crafts a thorough response.
Check Your Inbox
Get a real, detailed answer back. Reply to continue the conversation.
Get Emil Working for You
White-glove setup. Custom-built for your workflow. Operational in 48 hours.
Get a Quote