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Terms of Service

HeyEmil, Inc.

Effective Date: May 5, 2026

Last Updated: May 5, 2026

Overview

These Terms of Service ("Terms") govern your use of HeyEmil, an AI-powered chief of staff service for family businesses ("Service"). By engaging HeyEmil, you agree to these Terms.

Please read them carefully. If you have questions, we encourage you to reach out before signing.

1. Service Description

HeyEmil provides an AI executive assistant ("Emil") that works with you primarily over email. The Service includes:

Email-based task delegation, briefing generation, and communication drafting
Calendar management and scheduling assistance
Document summarization and information retrieval
Business context tracking and knowledge management
Integration with your existing business tools (Google Workspace, QuickBooks, etc.)

The Service is a managed engagement, meaning our team handles configuration, monitoring, and optimization on your behalf.

2. Eligibility and Account Setup

2.1 Eligibility

The Service is available to businesses and business professionals. By using HeyEmil, you represent that:

You are at least 18 years of age
You have the authority to bind your business to these Terms
You have the authority to grant access to the business tools and accounts you connect to HeyEmil

2.2 Onboarding

During onboarding, you will:

Provide business context and priorities to configure Emil
Grant OAuth access to relevant business tools (Gmail, Google Calendar, Google Drive, etc.)
Designate authorized users who may interact with Emil on behalf of your business

You are responsible for ensuring that only authorized individuals interact with the Service using your account.

3. Acceptable Use

You agree to use HeyEmil only for lawful business purposes. You may not use the Service to:

Send spam, phishing, or fraudulent communications
Process, store, or transmit information in violation of applicable law
Attempt to reverse-engineer, extract, or replicate HeyEmil's AI systems
Circumvent security controls or access another client's data
Use the Service for any purpose that is deceptive, harmful, or unethical
Exceed the scope of your engagement (e.g., sharing access with unaffiliated third parties)

We reserve the right to suspend or terminate the Service if we reasonably believe you are violating these terms.

4. AI-Generated Content and Accuracy

4.1 Nature of AI Output

HeyEmil uses artificial intelligence to process information and generate responses, summaries, drafts, and recommendations. While we work to ensure high quality and accuracy:

AI output may contain errors. Language models can produce inaccurate, incomplete, or outdated information
Emil is not a substitute for professional judgment. Do not rely on Emil's output as legal, financial, medical, or tax advice
Human review is recommended for critical decisions. We strongly encourage you to review AI-generated content before acting on it, particularly for communications sent on your behalf, financial matters, and contractual or legal topics

4.2 No Guarantee of Accuracy

We do not warrant that Emil's output will be error-free, complete, or suitable for any particular purpose. You are responsible for verifying the accuracy of information and the appropriateness of actions before relying on them.

4.3 Sent Communications

When Emil sends emails or modifies calendar events on your behalf, those actions are taken under your authority. You are responsible for reviewing and approving communication templates and delegation boundaries during onboarding. You may adjust these boundaries at any time.

5. Billing and Payment

5.1 Pricing

HeyEmil is priced as a managed service engagement. Specific pricing is established in your service agreement and typically ranges from $10,000 to $25,000 per month depending on scope and complexity.

5.2 Invoicing

Invoices are issued quarterly in advance
Payment is due within NET 30 days of invoice date
Invoices are delivered via email and may be paid by ACH, wire transfer, or credit card (via Stripe)

5.3 Late Payment

Invoices unpaid after 30 days past due may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend the Service for accounts more than 60 days past due, with 14 days written notice before suspension.

5.4 Price Changes

We will provide at least 60 days written notice of any pricing changes. Price changes take effect at the start of the next billing period following the notice period.

6. Data Ownership and Intellectual Property

6.1 Your Data

You own your data. All business information, emails, documents, and other content you provide to or generate through HeyEmil remains your property. We claim no ownership over your data.

6.2 Extracted Knowledge

Summaries, briefs, and other derivative content generated by Emil from your data are your property. You may export this content at any time.

6.3 HeyEmil's Intellectual Property

The Service itself --- including our AI systems, software, algorithms, processes, and documentation --- is and remains the property of HeyEmil, Inc. Your engagement grants you a limited, non-exclusive, non-transferable license to use the Service for the duration of your engagement.

6.4 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use that feedback to improve HeyEmil without obligation to you. This does not extend to your business data or confidential information.

7. Confidentiality

7.1 Our Obligations

We treat all client business information as confidential. We will not disclose your business data, strategies, communications, or any information obtained through our Service to any third party except:

As necessary to provide the Service (e.g., to sub-processors described in our Privacy Policy)
With your explicit written consent
As required by law, regulation, or valid legal process

7.2 Your Obligations

You agree not to disclose HeyEmil's proprietary methods, pricing structures (beyond your own engagement), or confidential business information shared with you during the engagement.

7.3 Mutual NDA

If you require a formal mutual NDA, we are happy to execute one. Contact us to request our standard NDA template.

8. Security

We implement robust security measures as described in our Privacy Policy. Key measures include:

AES-256-GCM encryption at rest
TLS 1.2+ encryption in transit
Per-client data isolation with row-level security and per-tenant encryption keys
Regular security assessments

You are responsible for maintaining the security of your own systems, email accounts, and OAuth credentials. If you believe your account has been compromised, notify us immediately.

9. Limitation of Liability

9.1 Service Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYEMIL'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYEMIL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Exceptions

Nothing in these Terms limits liability for:

Fraud or intentional misconduct
Breach of confidentiality obligations regarding your data
Death or personal injury caused by negligence
Any liability that cannot be excluded under applicable law

10. Indemnification

You agree to indemnify and hold harmless HeyEmil, Inc. and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from:

Your violation of these Terms
Your misuse of the Service
Communications sent by Emil that you authorized or approved
Your violation of any applicable law or third-party rights

11. Term and Termination

11.1 Term

Your engagement begins on the date specified in your service agreement and continues on a quarterly basis unless terminated by either party.

11.2 Termination by You

You may terminate your engagement at any time with 30 days written notice. Fees for the current billing period are non-refundable, but we will not charge for subsequent periods.

11.3 Termination by HeyEmil

We may terminate your engagement:

With 30 days written notice for any reason
Immediately if you materially breach these Terms and fail to cure within 14 days of notice
Immediately if required by law or if continuing the engagement would violate applicable law

11.4 Effect of Termination

Upon termination:

Data export: We will provide a complete export of your data in a standard, machine-readable format within 14 days of your request
Data deletion: All your data will be permanently deleted within 30 days of termination, unless retention is required by law
Access revocation: Emil will cease accessing your connected services. We recommend also revoking OAuth permissions from your Google account settings
Confirmation: We will provide written confirmation of data deletion upon request

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

Scheduled maintenance (we will provide reasonable advance notice)
Unplanned outages or technical issues
Third-party service disruptions (Google, email providers, etc.)
Force majeure events

We will use commercially reasonable efforts to restore service promptly and communicate status during any outage.

13. Modifications to These Terms

We may modify these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. If you do not agree to the modified Terms, you may terminate your engagement before the changes take effect.

Continued use of the Service after the effective date of modified Terms constitutes acceptance.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally. Either party may initiate this process by sending written notice describing the dispute. The parties will attempt in good faith to resolve the dispute within 30 days.

14.2 Mediation

If informal resolution fails, the parties agree to submit the dispute to mediation administered by JAMS or a mutually agreed mediator, with costs shared equally.

14.3 Arbitration

If mediation is unsuccessful, disputes shall be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules. Arbitration shall take place in Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information without first engaging in the dispute resolution process above.

15. General Provisions

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

15.2 Entire Agreement

These Terms, together with your service agreement, our Privacy Policy, and any applicable SOW or NDA, constitute the entire agreement between you and HeyEmil regarding the Service.

15.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

15.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

15.6 Notices

Notices under these Terms should be sent via email:

To HeyEmil: zackfairsldrfrst@gmail.com
To you: the email address associated with your account

16. Contact Us

If you have questions about these Terms, contact us at:

HeyEmil, Inc.
Email: zackfairsldrfrst@gmail.com
Website: https://heyemil.com